World Bank Group Global Knowledge Forum
Enabling High-Level Multilingual Discussions for the World Bank Group​
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Organised by the World Bank Group, the Global Knowledge Forum brought together 370 international delegates to discuss carbon pricing, carbon markets and sustainable development.
With participants from various countries and professional backgrounds, clear multilingual communication was essential to the forum's knowledge exchange. The World Bank Group required a coordinated solution combining simultaneous interpretation, conference microphones, and live English captions to support discussions across multiple meeting rooms.
Connecting International Delegates Through Integrated Conference Technology
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To support the forum's multilingual requirement, Congress Singapore coordinated professional interpretation services and integrated conference technology across multiple meeting rooms. This enabled delegates to follow presentations and participate in multilingual discussions.
The setup combined simultaneous interpretation with wired conference microphones for round-table discussions, ensuring each delegate’s contributions could be clearly captured and interpreted. Live English captions, generated from professional interpreters' audio, provided an additional way for participants to follow the discussions.
The team also coordinated equipment installation, system testing, and on-site technical support to maintain reliable communication throughout the three-day forum.
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Managing Live Captioning and Multi-Room Conference Setups​
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Integrating Live Captions with Human Interpretation
One of the forum's key requirements was to generate live English captions from professional interpreters' audio alongside simultaneous interpretation services.
Congress Singapore coordinated the interpretation and captioning workflows, enabling both services to operate together across the forum's meeting rooms. This allowed delegates to access on-screen English captions alongside interpreted audio.
Installing Wired Microphones Across Multiple Meeting Rooms
Installing wired conference microphones on round banquet tables required careful planning to maintain a neat, safe, and professional setup without compromising audio quality.
The operations team planned microphone placement and cable routing across the meeting rooms, conducting installation checks and audio testing before the event. On-site technical support helped maintain reliable performance throughout the forum.
Congress Rental Singapore provided simultaneous interpretation equipment and professional interpreters for our event in Singapore in May. Their team was professional, reliable and responsive throughout the entire process, and the interpretation services and equipment support contributed greatly to the smooth running of our event.
We would also like to commend Elaine Yap for her excellent service, professionalism and dedication. She was attentive to our requirements, communicated clearly and promptly, and provided valuable support throughout the preparation and execution of the event. Her commitment and positive attitude made the entire coordination process smooth and pleasant.
We sincerely appreciate the support from Elaine and the entire Congress Rental Singapore team. We would be pleased to recommend Congress Rental Singapore for similar events.
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– Yu Huan, World Bank Group
Seamless Multilingual Communication and Knowledge Exchange
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Congress Singapore provided coordinated interpretation, conference microphones, and live captioning. This enabled delegates to follow presentations and participate in multilingual discussions across multiple meeting rooms.
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The combination of professional interpretation and English live captions provided different ways for attendees to access information, supporting the exchange of knowledge and country experiences throughout the forum.
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The three-day event concluded with reliable system performance. The World Bank Group also recognised the Congress Singapore team's professionalism and responsiveness, highlighting their contribution to the smooth running of the event.
